Terms and Conditions

Payment Options

We accept the following payment methods for our services:

• Square Payments: Including Apple Pay, Google Pay, and major credit cards.

• Bank Transfer: Please ensure the transfer is completed before your appointment.

• Cash: For new clients, a booking fee deposit is required to secure the appointment. The remaining amount can be paid in cash at the time of the session, provided exact change is brought, as no change is kept on the premises. Future appointments can be paid for in cash after the first appointment, following the same exact change policy.

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Client Behaviour and Respecting the Space and Time

To ensure a peaceful and well-prepared environment for all clients, we request at least 48 hours' notice for any new appointment bookings. We require at least 48 hours' notice for the new date if you need to reschedule an appointment. Rescheduling within 24 hours is allowed, as long as the new appointment date is at least 48 hours from the current date.. This policy helps ensure a serene and effective session for everyone. Please be aware that this space also serves as the practitioner's home, requiring respect for personal plans and preparations. Your cooperation is greatly appreciated in helping maintain this balance.

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Communication Policy for Branwen’s Holistic Wellness
At Branwen’s Holistic Wellness, we strive to provide the best possible care and support to all our clients. To ensure efficient and effective communication, we have established the following guidelines:

1. Email Communication:

All enquiries, questions, and communications should be directed to info@branwensholisticwellness.com. This allows us to manage and respond to your needs promptly and accurately.

Appointment details, instructions, and follow-up information will be sent via email. It is essential to use email for all communications to ensure you receive necessary information in a timely manner.

2. Phone Calls:

Due to our new work schedule and commitment to client care, we are unable to take phone calls. This ensures that all client interactions are handled without interruption and with full attention.

If you require assistance, please email your enquiries as mentioned above.

3. Appointments:

Appointments can be booked directly through our booking website. This system allows for convenient scheduling and ensures your appointment is confirmed.

4. Response Time:

We aim to respond to all emails within 24-48 hours during business days. Your patience and understanding are appreciated as we strive to provide the best service possible.

5. Urgent Matters:

For urgent matters, please indicate the urgency in your email subject line. We will prioritise and address these emails as quickly as possible.

We appreciate your understanding and cooperation in adhering to this communication policy. By following these guidelines, we can ensure that your needs are met efficiently and effectively.

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Consultation Policy
Appointments Only:

All consultations and sessions are by appointment only. We strictly do not accept walk-in appointments. Please book your sessions in advance and ensure you receive a confirmation email.

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To book an appointment, please use our online booking system or contact us via email at info@branwensholisticwellness.com.

Appointments must be scheduled at least 48 hours in advance.

This ensures that we can provide each client with the personalised attention and care they deserve.

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Appointment Confirmation:

For new clients appointments are only confirmed once all required details (such as full name, email address, date of birth, and phone number and payment of booking fee) are received and a confirmation email and SMS has been sent to you. All clients: If you have not received confirmation by email or SMS your appointment is not confirmed.

If the required details are not provided, the appointment cannot be secured.

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Booking Fee Policy
Payment Requirement: A booking fee is required for all appointments booked through the online booking system and for all new clients.

Payment Deadline: The booking fee must be paid within 24 hours of scheduling the appointment to secure your slot.

Cancellation Policy: If the booking fee is not received within 24 hours, the appointment will be cancelled, and a new slot will need to be selected.

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Compliance with Treatment Plans

For optimal health outcomes, it is essential that clients comply with the recommended treatment plans. Adherence to prescribed dietary adjustments, nutrient supplementation, and lifestyle changes is crucial for achieving desired wellness goals. Your active participation and commitment to the treatment plan significantly contributes to the effectiveness of the naturopathic services provided.

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Booking Details

For accurate records and effective service, please ensure that all bookings are made under the correct details of the person receiving the service. This includes appointments for children, which should be booked under their name. 

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Cancellation Policy: Appointments cancelled with less than 24 hours' notice may incur a fee to cover the preparation time and opportunity cost.

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Lateness: If you arrive late, your session may still end at the scheduled time to avoid inconveniencing other clients.

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No-Show Policy: No-shows may also incur a fee to compensate for the reserved time and preparation.

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Respect and Conduct: We expect all clients to behave respectfully towards the practitioner and the environment. Any form of disrespect or inappropriate behaviour will not be tolerated and may result in termination of services.

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Confidentiality: All client information and sessions are kept strictly confidential. Your privacy is important to us and is protected with the highest standards.

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Thank you for understanding and respecting these terms and conditions.

 

Your cooperation ensures a positive and effective healing experience for everyone.